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    Legal & Transparency

    Privacy Policy

    Tubway is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

    Australian Privacy Principles Compliant

    Our Commitment to Your Privacy

    Tubway (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your information when you interact with our website, request quotes, or use our bathtub modification services.

    Section 1

    1. Information We Collect

    We may collect the following categories of information:

    Personal Information

    Name, phone number, email address, and suburb/postcode — typically provided via contact forms, quote requests, or direct email communication.

    Technical Information

    IP address, browser type, operating system, referral sources, and browsing activity — collected automatically via analytics tools and cookies.

    Marketing Preferences

    Any consent you provide for receiving updates, service reminders, or offers from Tubway.

    Section 2

    2. How We Collect Information

    We collect personal information directly from you when you:

    • Submit a contact, consultation, or enquiry form on our website
    • Request a free quote or send bathtub assessment photos
    • Subscribe to updates, newsletters, or marketing communications
    • Communicate with us via phone, SMS, live chat, or email

    We also use third-party tools such as Google Analytics, Google Ads, and Meta Pixel, which collect anonymised usage and interaction data through cookies.

    Section 3

    3. How We Use Your Information

    We use your information strictly for legitimate business purposes, including to:

    • Provide our bathtub modification services and respond to your enquiries
    • Assess bathtub photos and prepare accurate, itemised quotes
    • Improve our website, services, and overall customer experience
    • Send service updates, promotions, or offers (only where you have opted in)
    • Comply with legal, regulatory, and reporting obligations

    Marketing opt-out:

    You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in our emails or by contacting us directly at info@tubway.com.au.

    Section 4

    4. Cookies and Tracking

    Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic and engagement.

    By using our website, you consent to the use of cookies in accordance with this policy. You can choose to disable or block cookies through your browser settings at any time, although doing so may affect the functionality and responsiveness of certain features on our site.

    Section 5

    5. Data Storage and Security

    All personal data is stored securely in Australia or via reputable, industry-standard cloud infrastructure providers with rigorous technical, physical, and organisational data protection safeguards in place.

    We implement industry-standard security safeguards to protect your information from unauthorised access, modification, misuse, loss, or disclosure. Access to personal data is restricted to authorized personnel on a strict need-to-know basis.

    Section 6

    6. Disclosure of Information

    We do not sell, rent, or trade your personal information. We may disclose personal information to trusted service providers (such as cloud hosting providers, secure form processing tools, and communication platforms) solely for business operations under strict confidentiality agreements.

    We may also disclose your information where required:

    • If required or authorised to do so by Australian law, court order, or regulatory authority
    • To prevent, detect, or investigate suspected unlawful activity or serious threats to safety
    Section 7

    7. International Visitors (GDPR Considerations)

    If you are visiting our website from the European Union (EU), United Kingdom (UK), or other jurisdictions with comprehensive data protection laws, you may hold additional statutory rights regarding your personal data:

    Right of Access

    Request a copy of the personal data we hold about you.

    Right to Rectification

    Request correction of inaccurate or incomplete records.

    Right to Erasure

    Request deletion of your data ("right to be forgotten").

    Right to Restrict or Object

    Object to or request restriction of data processing activities.

    To exercise any of these rights or lodge a query with your local data protection supervisory authority, please contact us.

    Section 8

    8. Accessing and Correcting Your Personal Information

    You may request access to the personal information we hold about you at any time by contacting our privacy team. If any of your details are inaccurate, incomplete, or out of date, we will promptly update our records upon your request at no charge.

    Section 10

    10. Changes to This Policy

    We may update this Privacy Policy periodically to reflect changes in our practices, technology, or Australian legal obligations. The most current version will always be posted on this page with an updated revision date.

    For questions, please reach out via our contact form or call 1300 881 722.

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