Privacy Policy

Tubway (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your information when you interact with our website.

1. Information We Collect

We may collect the following information:

• Personal Information: such as your name, phone number, email address, and suburb/postcode — typically provided via contact forms, quote requests, or email communication.
• Technical Information: such as IP address, browser type, operating system, referral sources, and browsing activity — collected via analytics and cookies.
• Marketing Preferences: including any consent you provide for receiving updates or offers from us.

 

2. How We Collect Information

We collect information directly from you when you:

• Submit a contact or enquiry form
• Request a quote
• Subscribe to newsletters or marketing communications
• Communicate with us via email or phone

We also use third-party tools like Google Analytics, which collect anonymised usage data through cookies.

3. How We Use Your Information

We use your information to:

• Provide services and respond to enquiries
• Improve our website and customer experience
• Send service updates, promotions or offers (only if you have opted in)
• Comply with legal obligations

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse website traffic. By using our site, you consent to the use of cookies. You can disable cookies in your browser settings, although this may affect site functionality.

5. Data Storage and Security

All personal data is stored securely in Australia or via reputable cloud providers with appropriate data protection measures in place. We implement safeguards to protect your data from unauthorised access, misuse, loss, or alteration.

6. Disclosure of Information

We do not sell or rent your personal data. We may disclose it to trusted service providers (e.g. email platforms, website hosts) for business purposes, under confidentiality agreements.
We may also disclose your information:

• If required by law or regulation
• To prevent or investigate suspected unlawful activity

 

7. International Visitors (GDPR Considerations)

If you are visiting from the EU, UK or other regions with data protection laws, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Lodge a complaint with your data protection authority

To exercise any of these rights, please contact us.

8. Accessing and Correcting Your Personal Information

You may request access to your personal information at any time by contacting us. If any information is inaccurate or out of date, we will promptly correct it.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this policy from time to time.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].